Privacy Policy

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"). We collect this in three ways: A. Information You Provide Voluntarily • Reservation & Booking Details: Your name, email address, phone number, home/business address, dates of stay, and room preferences. • Financial Information: Credit/debit card numbers, expiration dates, and billing addresses (processed securely via our payment gateways). • Identification Data: Government-issued ID or passport information, required by local law upon check-in. • Special Requests & Preferences: Dietary restrictions, accessibility requirements, or special occasions you share with us to customize your stay. B. Information Collected On-Property • CCTV Video Footage: For the safety and security of our guests and staff, public areas of the hotel (lobbies, hallways, entrances) are monitored by closed-circuit television. • Wi-Fi Usage: If you use our complimentary guest Wi-Fi, we may collect device identifiers (MAC addresses) and connection timestamps.

We use the data we collect for legitimate business purposes, including: • Fulfilling Reservations: Processing your booking, taking payment, providing room keys, and delivering requested amenities. • Customer Service: Responding to your inquiries, handling complaints, and managing loyalty program accounts. • Personalization: Remembering your preferences to make your next stay more comfortable. • Marketing Communications: Sending you promotional offers, seasonal discounts, or newsletters (only if you have opted in). You can opt out at any time. • Safety & Legal Compliance: Ensuring property security, preventing fraud, and complying with local police or tax reporting laws.

We do not sell your personal information to third parties. We only share your data with trusted partners under strict confidentiality agreements, including: • Service Providers: Property Management Systems (PMS), payment processors, booking engines, and email marketing platforms that help us operate. • Legal Authorities: When required by law, subpoena, or government regulation to protect our rights or the safety of our guests. • Corporate Transactions: In the event of a merger, sale, or transfer of hotel assets.

We implement industry-standard technical and organizational security measures (such as SSL/TLS encryption for online transactions) to protect your personal information from unauthorized access, loss, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, manage your past reservations, or comply with legal, tax, and accounting retention requirements.

Depending on your country or state of residence, you may have the following rights regarding your data: • Access: The right to request a copy of the personal data we hold about you. • Correction: The right to ask us to update or fix inaccurate information. • Deletion ("Right to be Forgotten"): The right to request that we delete your data, subject to legal retention limits (e.g., we cannot delete records of a financial transaction required for tax auditing). • Opt-Out: The right to unsubscribe from marketing emails instantly using the "Unsubscribe" link at the bottom of our communications.

Our website and services are not targeted toward individuals under the age of 18. We do not knowingly collect personal information from children without parental or legal guardian consent.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last Updated" date at the top of this page will reflect the most recent revision.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Data Protection Coordinator: • Email: vrnjacko.vrelo.resort@gmail.com • Phone: +381 64 1431 173 • Address: Dubravska 13, Novo Selo 36216, Vrnjačka Banja, Serbia